Privacy Policy

Welcome to KnK Grocers, your trusted online retailer for UK supermarket products in Nigeria. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

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1. Information We Collect

We collect the following types of information:

A. Personal Information

When you place an order or create an account, we may collect:

• Full name
• Email address
• Phone number
• Shipping/billing address
• Payment details (processed securely via third-party gateways)

B. Non-Personal Information

We automatically collect certain data when you visit our website, including:

• IP address
• Browser type & device information
• Pages visited & time spent on site
• Cookies & tracking technologies (see Section 4)

C. Third-Party Data

If you log in via social media (e.g., Facebook, Google), we may receive limited profile information as permitted by their policies.

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2. How We Use Your Information

We use your data for the following purposes:
✔ Order Processing – To fulfill purchases, process payments, and arrange deliveries.
✔ Customer Support – To respond to inquiries, refunds, or complaints.
✔ Marketing & Promotions – To send newsletters, discounts, or updates (you can opt out anytime).
✔ Website Improvement – To analyze user behavior and enhance our services.
✔ Fraud Prevention – To detect and prevent fraudulent transactions.

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3. How We Share Your Information

We do not sell your personal data. However, we may share it with:

• Payment Processors (e.g., Paystack, Flutterwave) – To complete transactions securely.
• Shipping Partners – To deliver your orders (e.g., DHL, FedEx, local couriers).
• Legal Authorities – If required by law or to protect our rights.
• Service Providers – Such as IT support, marketing agencies, or analytics tools (under strict confidentiality agreements).

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4. Cookies & Tracking Technologies

We use cookies (small text files) to:

• Remember your preferences (e.g., login details, cart items).
• Analyze website traffic via tools like Google Analytics.
• Deliver targeted ads (if you consent).

You can disable cookies in your browser settings, but some website features may not function properly.

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5. Data Security

We implement industry-standard security measures, including:

• SSL Encryption – To protect data transmission.
• Secure Payment Gateways – We do not store credit card details.
• Limited Access – Only authorized personnel handle sensitive data.

However, no online system is 100% secure. Always use strong passwords and avoid sharing account details.

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6. Your Rights & Choices

You have the right to:
🔹 Access or Update your personal information in your account settings.
🔹 Request Deletion of your data (unless required for legal/compliance reasons).
🔹 Opt Out of marketing emails via the “unsubscribe” link.
🔹 Disable Cookies via browser settings.

To exercise these rights, contact us at info@knkgrocers.com.

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7. Third-Party Links

Our website may contain links to external sites (e.g., social media, payment gateways). We are not responsible for their privacy practices, so review their policies separately.

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8. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors.

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9. Policy Updates

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated terms.

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10. Contact Us

For questions or requests regarding your privacy, contact:
📧 Email: info@knkgrocers.com
📞 Phone/WhatsApp: +2348101540059
📍 Address: Shop G05/G06 NA-AKA HUB, Plot 1059 Abutu Garba St, Off Odumegwu Ojukwu Crescent, Gudu District, Abuja

Thank you for trusting KnK Grocers. We value your privacy and are committed to transparent data practices.

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